Return Policy
At Collectively Caitlin, we want you to be satisfied with your new purchase. If a Collectively Caitlin product does not meet your expectation, please contact us within 3 days of receiving your item and we will do our absolute best to make you happy.

Damaged during shipping: If your item(s) are damaged during shipping, please notify us within 5 Business Days. Upon approval of your claim, your replacement item should arrive within 7 business days.

Completed orders: Once your order is placed online, it cannot be canceled for any reason. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact Collectively Caitlin directly by emailing –
All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Credit for shipping charges will be given at the end of the refund process. Collectively Caitlin will refund Flat Rate Shipping charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

Retired Product:
Collectively Caitlin will not claim responsibility for any items that may become retired or completely discontinued without notice.

Product Warranty:
Collectively Caitlin will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. Collectively Caitlin makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship or any other warranty or guarantees concerning products or services purchased from or through Collectively Caitlin. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged from common discoloring or normal wear. Collectively Caitlin reserves the right to examine each item that is being returned. Under certain circumstances, a Retailer may be contacted to discuss the damaged product(s).